The following changes have been made to the SSS Helpdesk system:

______________________________________________________________________________

10/17/2019 - Email Template Requester - contact ticket assigned to agent - Remove Creator

______________________________________________________________________________

10/17/2019 - Engineering DCR form - "Drawing # " Not required

      Reference Ticket # 492

"Engineering Drawing Change Request" Custom Field "Drawing#" is no longer required to be filled out to close ticket. 

______________________________________________________________________________

10/17/2019 - Helpdesk Change - Engineering form - Add "serial #

Reference Ticket # 491

Customized Field "TSD Serial Number" has been added

______________________________________________________________________________

10/17/2019 - Ticket View All - Status dropdown - Add "Customer Approved"

       Reference Ticket# 490

      On the ticket View, Under the "Status" Drop down, added option for "Customer Approved"

______________________________________________________________________________

10/17/2019 - Cleanup template - "Requester - Contact Ticket assigned to Agent"

1. Remove ticket view from right frame (Duplicate info)
2. Ticket view – Replace full path with shorter link, (cleanup as path is long)

_______________________________________________________________________________

10/17/2019 - Cleanup template - "Agent - New Ticket for Agent - Via Agent Email"

1. Remove ticket view from right frame (Duplicate info)
2. Ticket view – Replace full path with shorter link, (cleanup as path is long)

_______________________________________________________________________________

10/17/2019 - Cleanup template - "Agent - New Ticket for Agent"

1. Remove ticket view from right frame (Duplicate info)
2. Ticket view – Replace full path with shorter link, (cleanup as path is long)

_______________________________________________________________________________

10/16/2019 - Added "Quote Request" form for Parts & Service

_______________________________________________________________________________

10/15/2019 - Changed Customized Field "Drawing #" to not be required on New Ticket. Still required on Closing a ticket

_______________________________________________________________________________

10/15/2019 - Turned off Satisfaction Survey

_______________________________________________________________________________